diff --git a/changelogs/fragments/3867-jira-fix-body.yaml b/changelogs/fragments/3867-jira-fix-body.yaml
new file mode 100644
index 0000000000..0edb395e70
--- /dev/null
+++ b/changelogs/fragments/3867-jira-fix-body.yaml
@@ -0,0 +1,2 @@
+bugfixes:
+    - jira - fixed bug where module returns error related to dictionary key ``body`` (https://github.com/ansible-collections/community.general/issues/3419).
diff --git a/plugins/modules/web_infrastructure/jira.py b/plugins/modules/web_infrastructure/jira.py
index 942a804556..676b4620d2 100644
--- a/plugins/modules/web_infrastructure/jira.py
+++ b/plugins/modules/web_infrastructure/jira.py
@@ -694,7 +694,14 @@ class JIRA(StateModuleHelper):
             try:
                 error = json.loads(info['body'])
             except Exception:
-                self.module.fail_json(msg=to_native(info['body']), exception=traceback.format_exc())
+                msg = 'The request "{method} {url}" returned the unexpected status code {status} {msg}\n{body}'.format(
+                    status=info['status'],
+                    msg=info['msg'],
+                    body=info.get('body'),
+                    url=url,
+                    method=method,
+                )
+                self.module.fail_json(msg=to_native(msg), exception=traceback.format_exc())
             if error:
                 msg = []
                 for key in ('errorMessages', 'errors'):